Question 1

Who owns the software you build?

Accepted Answer

It depends on the arrangement we agree on, and we put it in writing before any work starts. You can buy it, and the code becomes yours. Or you can license it: AspenFold owns and maintains the software, you pay to use it, and updates and fixes tailored to your product are included.

Question 2

Can I get a copy of my data?

Accepted Answer

Yes. Your records stay your records whether you buy or license the software. If you ask, we give you a copy of your data.

Question 3

Where is my data stored?

Accepted Answer

Each client app gets its own database on Supabase, hosted in U.S. data centers. Your data isn't mixed with other clients' data.

Question 4

How do you keep it safe?

Accepted Answer

Data is encrypted in storage and in transit. Every table has access rules, so each person only sees what their role allows. Passwords and keys are kept out of the code, in locked settings only our team can manage.

Question 5

Which companies and tools do you use?

Accepted Answer

Established platforms used by thousands of businesses: GitHub for code, Vercel for hosting, Supabase for data and sign-in, Anthropic for AI features, and Stripe for payments.

Question 6

What happens in the free consultation, and how fast do you reply?

Accepted Answer

We reply within one business day to set up a call. On the call we learn how your business runs, who would use the software and what you use today, and we give you an honest read on whether and how we can help. It's free and there's no obligation.

Question 7

Will I see the software before it launches?

Accepted Answer

Yes. We build in short, visible stages, and every version gets its own private preview link you can try on your phone or computer. Nothing goes live until you approve it.

Question 8

What happens after launch?

Accepted Answer

We keep improving it based on how your team really uses it. Updates and fixes are tailored to each product, and your client portal is one place to ask for help and see invoices.

Question 9

How do I pay?

Accepted Answer

We send invoices through your client portal, and you can pay them by card. Payments run through Stripe, so card numbers never touch our systems.

Question 10

How much does it cost?

Accepted Answer

It depends on what you need. Our Pricing page shows example pricing for each kind of work, and the consultation where we scope your project is free.

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