Effective November 6, 2026
Your signed agreement comes first
This policy applies to all payments made to AspenFold LLC, doing business as AspenFold Technologies, including payments through our online invoices. If you have a signed agreement with us, that agreement controls. Where this policy and a signed agreement differ, the signed agreement wins.
Monthly subscriptions
Subscriptions (user licenses, hosting and support) renew month to month. To cancel, send written notice at least 60 days before the next monthly renewal. Cancellation takes effect at the end of that month; notice received later takes effect at the end of the following month.
Months already started are not prorated or refunded. Any month you prepaid that begins after your cancellation takes effect is refunded in full.
Setup, implementation and project work
- One-time setup and implementation fees are not refundable once the work is performed. If we cannot complete the agreed setup, we refund the portion of the fee for work not delivered.
- Deposits for new projects are refunded in full if you cancel before work starts. Once work starts, the deposit applies to work performed and any unused balance is refunded.
- Hourly development and consulting work is billed only for time actually worked, itemized on each invoice, and is not refundable.
- Support hours included in a subscription do not roll over and are not refunded if unused.
- Third-party costs paid on your behalf, such as domains, app store fees or paid services, are refunded only if the third party refunds us.
- You may stop a project at any time by written notice. You pay for work performed up to that date, and nothing for work not yet done.
When we fall short
If our work does not meet what we agreed, tell us in writing. We will correct or redo it at no charge. If we still cannot deliver it, we refund what you paid for the part not delivered.
After cancellation
- Access to the app ends when cancellation takes effect.
- For 90 days after that, we keep your data and, on request, provide it in a usable format. After 90 days it is deleted, except copies the law requires us to keep.
- We send a final itemized invoice and refund any prepaid months after the end date.
- We may end service if an invoice is unpaid or the agreement is otherwise broken and not fixed within 14 days of written notice. If we end service for any other reason, we refund all prepaid fees for service not yet provided.
How to request a refund
- Email hello@example.com within 30 days of the charge, with your company name, the invoice number and the reason.
- We reply within 5 business days with a decision.
- Approved refunds go back to the original payment method. Card refunds usually appear within 5 to 10 business days, depending on your bank.
Questions about an invoice should be raised within 30 days of the invoice date. We will review the itemized time or charges with you and correct any error.
Please contact us before disputing a charge with your bank or card company; most problems are solved faster directly. If a chargeback is filed for a charge that is owed under your agreement, we may pause service until it is resolved. Disputes are governed by Colorado law.